Management Reply to Review Hi Tony, As the event supervisor I am happy to hear that the show and the quality and professionalism of the show. We always try to maintain a high standard of our shows as a large production... Read More
Management Reply to Review Hi Tony, As the event supervisor I am happy to hear that the show and the quality and professionalism of the show. We always try to maintain a high standard of our shows as a large production company. Our Show prices for schools is heavily reduced to allow many schools to be able to afford the shows. I will definitely forward your suggestion to our accounts department. I would like to note that according to our records on your booking, the Tax Invoice was emailed quite a few times to your schools accounts person who informed us that they did not receive the email and this is why the Invoice was Faxed. However even after faxing the Invoice and the reminders, I see the account was not paid in full until the 4th reminder which included the admin fees. This is an unfortunate situation, however, we did try to remind your accounts team of the due date and balance multiple times and payment was not made or a request for a payment extension. I am sorry to hear that you experienced this, but I can see that we did try to help by adjusting a portion of the late fees.
Contacting Iconic Performances and being advised of what type of show we would require and booking it was excellent The show was brilliant and very informative. The students loved the interactive nature and were able to learn in a fun and engaging way. Unfortunately there was some confusion regarding payment. This was mainly centered on us needing a tax invoice but only receiving a booking invoice initially. There were a number of queries from SJA and Iconic Performances that lasted for a few weeks. In addition there was quite a number of admin fees added onto the initial price which totaled just over $200. Deposit was paid on time. We received the tax invoice for the remaining amount via fax. This was then paid. A suggestion would be to email the tax invoice instead of fax. The show you put together is a very professional and very well thought out production which captivated the audience and meant they learnt quite a-lot. I would recommend Iconic Performances to anyone, just need to ensure accounts department runs smoothly. Cheers, Tony Barnes
I would have liked to see a female represented. The last performance we had had one and it added a lot to the presentation.The Show and Event
Some kid went home and complained about the I'm too sexy song!The Audience
I loved today, it was the best day I've had a school.Review the booking process and Iconic Performances.
I am not sure the paper work said it would take 3 hours to clean up. It wasn't a big deal but we had planned to do something in the hall after the show.
At our school we were very pleased with the curriculum covered. Tge students learned many historical facts as well as life lessons on bullying or lying. Students learned about oral language and cultural contexts.The Show and Event
I think it was optimum.The Audience
Some jokes were cringe worthy (that was the culture) At times too loudReview the booking process and Iconic Performances.
Not at this time
The performances were enjoyed by all of the students because they were engaging and interactive.The Show and Event
Very engagingThe Audience
Enjoyment and made them laughReview the booking process and Iconic Performances.
|Easy||Could have been better|
Management Reply to Review I am very happy to hear how wonderful the show was. In checking your account, Our Accounts Staff contacted your Accounts team on multiple times to obtain payment and we do offer a variety of ways to... Read More
Management Reply to Review I am very happy to hear how wonderful the show was. In checking your account, Our Accounts Staff contacted your Accounts team on multiple times to obtain payment and we do offer a variety of ways to have the account paid. It is correct that you booked the event very close to the event date, which meant we had to arrange suitable flights and extra accommodation for our cast and crew to be able to service this event date, with little notice. In accepting the terms and conditions the due date was not paid on time and as a result, even after trying to remind you, the admin fees did apply. Had this been paid on time I am sure this unfortunate situation would not have occurred.
|Educational Content was beneficial to learning outcomes||5 out of 5|
|Entertainment Value||5 out of 5|
Despite the performance being excellent the accounts department were less than impressed with the process. We booked fairly last minute (2 weeks in advance) and the invoice was received two days before it was due. As a large school and company it is simply not that easy to process them that quickly. It is pretty poor that we were charged an extra fee given there was so little time given from your end to organise payment.
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