Management Reply to Review Hi Tony, As the event supervisor I am happy to hear that the show and the quality and professionalism of the show. We always try to maintain a high standard of our shows as a large production... Read More
Management Reply to Review Hi Tony, As the event supervisor I am happy to hear that the show and the quality and professionalism of the show. We always try to maintain a high standard of our shows as a large production company. Our Show prices for schools is heavily reduced to allow many schools to be able to afford the shows. I will definitely forward your suggestion to our accounts department. I would like to note that according to our records on your booking, the Tax Invoice was emailed quite a few times to your schools accounts person who informed us that they did not receive the email and this is why the Invoice was Faxed. However even after faxing the Invoice and the reminders, I see the account was not paid in full until the 4th reminder which included the admin fees. This is an unfortunate situation, however, we did try to remind your accounts team of the due date and balance multiple times and payment was not made or a request for a payment extension. I am sorry to hear that you experienced this, but I can see that we did try to help by adjusting a portion of the late fees.
Contacting Iconic Performances and being advised of what type of show we would require and booking it was excellent The show was brilliant and very informative. The students loved the interactive nature and were able to learn in a fun and engaging way. Unfortunately there was some confusion regarding payment. This was mainly centered on us needing a tax invoice but only receiving a booking invoice initially. There were a number of queries from SJA and Iconic Performances that lasted for a few weeks. In addition there was quite a number of admin fees added onto the initial price which totaled just over $200. Deposit was paid on time. We received the tax invoice for the remaining amount via fax. This was then paid. A suggestion would be to email the tax invoice instead of fax. The show you put together is a very professional and very well thought out production which captivated the audience and meant they learnt quite a-lot. I would recommend Iconic Performances to anyone, just need to ensure accounts department runs smoothly. Cheers, Tony Barnes
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