Coronavirus COVID-19 Update a message from Iconic Productions Executive Management Team.
Since the news from government officials with the tighter legislated restrictions on group sizes and social distancing requirements, almost all our events, shows and performances have been suspended. We have been talking with many different industry experts and with government officials and we all have to adapt to this uncertain time. We can’t predict when this uncertainty will end, but one thing we do know is that if we create a business plan ahead and remain positive, we will prevail and we will be able to support all our customers and suppliers. All shows from today until May 31st, 2020 have been suspended indefinitely and we will continue to monitor this on a daily basis on the advice of the federal and state governments. Further events, shows and performances may be suspended after these dates. With the cost of travel, touring, staff meals, travel allowances and accommodation costs that the company has already paid it has been financially challenging for us. We are strong and are confident we will come out of this as survivors with the rest of Australians.
The Iconic brand has been an important part of the lives of so many customers, national and international visitors – for nearly 20 years, and we know our shows and events provide refuge during times of stress for many. However, for the health and safety of our customers, staff and the broader community, and to comply with social distancing measures, mandated by government and health authorities across the respective countries where Iconic has an office, to prevent the transmission of COVID-19, the Board of Directors and Executive Management Team have made the difficult decision to indefinitely close all offices effective within the next 4 hours. The impact of this decision means all our departments include the event management departments in all Iconic offices have now been *closed* indefinitely. Only Department Supervisors are available for limited hours per day to receive and manage your enquiries. Major delays will occur and we apologize in advance.
Regarding your booked event we have now POSTPONED it and have put into place the following business procedures. The entire global community including business, families, in fact, everyone across the globe has been affected by the coronavirus in some manner. We are following similar steps that many other businesses are taking to ensure, in relation to credit vouchers for the sustainability of the business and industry.
IMPORTANT NOTICE REGARDING CORANAVIRUS AND YOUR BOOKED EVENT :
- At this time we have suspended on all booked events until further notice. This stop hold means all our customers who have already paid for their event will have their show date rescheduled to a later date (when all this comes to an end) and will be transferred FREE OF CHARGE to the next available date FREE OF CHARGE.
- For customers who have not yet paid, we are providing you with a 90-day payment extension FREE OF CHARGE and this will be reconsidered at the end of 90 day period.
- For all our customers, if we are not able to find a suitable event date to re-schedule your show, event or performance or you do not wish to reschedule your date once the restrictions are removed, we will provide you with a 12 Month Credit FREE OF CHARGE (where you have already made the payment).
- For those customers who have not paid for their event date yet, and who do not wish to reschedule the event when this all ends, we do understand, however, we ask you to support all businesses, including Iconic Productions and try to work with us in rescheduling your event date.
- For the sustainability of Iconic Productions, if you have made a payment for your event booking we do appreciate the payment. In the same decision for the sustainability of Iconic Productions cancellations at this stage will be required to be paid for in full as per the company terms and conditions. However, DO NOT WORRY. To avoid this you do not need to cancel your event, whether it is already paid or has not been paid yet, as the company has made the decision to offer all our customers, including you, the Payment Extensions FREE OF CHARGE if your account has not been paid and will provide a 12-month credit if the situation continues for a longer than anticipated period if full or partial payment has been received.
- Please do not turn up to our events if you have purchased tickets to our excursion based events, shows or performances. If your event, show or performance booked is a school incursion, please be aware that your event will be temporarily put on hold and postponed to another date and time throughout the year. We will maintain contact with you on a regular basis and find a suitable available date to postpone your event.
The company has decided to monitor the outbreak and the rules and regulations put out by the government officials on a week to week basis. At the present time, all events, shows and performances have now been suspended.
Please be supportive of our staff during these challenging times as our team are inundated with rescheduling and planning of the year's tours and shows.
As the impact of the new COVID-19 is being felt around the whole world we remind everyone that it is important to take sensible steps to look after yourself, your family, the vulnerable and your community.
- Keep an eye out for updates from reliable sources from your local, state and Federal Government.
- If you develop a fever, cough, sore throat or shortness of breath within 14 days of overseas travel or are in contact with someone else who has Coronavirus, seek medical attention: call your health professional, or in an emergency, your local hospital emergency department.
- Protect yourself and others:
- clean your hands regularly,
- cough or sneeze into your elbow or a tissue.
- follow the government's advice on social distancing and social isolation.
On behalf of all staff of Iconic Productions and Iconic Performances.
Iconic Productions Pty Limited / Iconic Performances Pty Limited
Phone: 1300 860 074
www.iconicperformances.com.au | https://bookings.iconicperformances.com.au | www.thecolonialshow.com.au | www.iconic.productions